From 1 July support for foreign nationals will be provided by the New Zealand Red Cross who are working with the Department of Internal Affairs (DIA).
The Visitor Care Manaaki Manuhiri project will provide temporary, in-kind assistance to eligible people to help meet basic needs such as food and accommodation.
People in New Zealand who are on temporary visas may be eligible for this support, if they meet the criteria detailed by the Department of Internal Affairs:
For more information or to apply visit https://foreignnationals.services.govt.nz/ or freephone 0800 RED CROSS (733 276)
If you can’t speak to your own doctor, call the Healthline for free advice and information. They can arrange to talk with you in your language - when your call is answered, say you'd like an interpreter and the language you’d like to speak in. Call: 0800 611 116
For mental health advice call or text 1737 at any time. All services are available 24/7, with interpreter services available in over 40 languages. Call or text: 1737 or visit 1737.org.nz
If you’re from overseas and need advice about your visa status, contact Immigration New Zealand www.immigration.govt.nz or call 0508 558 855
If you need advice on your rights as a tenant contract Tenancy Services www.tenancy.govt.nz or call 0800 836 262
The Citizens Advice Bureau aims to help people understand their rights and obligations and how to use this information. They provide a free and independent service to all. https://www.cab.org.nz/location/cab-queenstown
If you’re looking for work or have a vacancy that needs to be filled contact Work and Income New Zealand https://www.jobs-during-covid.workandincome.govt.nz/hello or call: 0800 779 009 (Job Seeker’s line)
You can also try the Work for Seasons website https://worktheseasons.co.nz/hello for information about seasonal job opportunities that may be available.
Go with Tourism also assists 1:1 and with redeployment of tourism workers to opportunities across all sectors / NZ regions www.gowithtourism.co.nz
If you’d like advice on your rights as an employee contact Employment NZ www.employment.govt.nz or call: 0800 20 90 20
If you think your employer is receiving the wage subsidy and not passing it on, you should talk to your employer in the first instance. Ask your employer if they listed your name on the application, as they can apply for the subsidy for some or all of their employees.
If you can’t find out from your employer whether you were included in their application, you can check with the Ministry for Social Development. https://msd.govt.nz/form/msd/govt/nz/form.req2?requestType=wage-subsidy-payment-employee-information-request
If you have talked to your employer and:
you can make a complaint with Employment New Zealand https://www.employment.govt.nz/leave-and-holidays/other-types-of-leave/coronavirus-workplace/wage-subsidy-and-leave-support-complaints
The Community Law Centre offers free legal advice and information, representation and education to the people of Otago. Free legal advice clinics are held on the 1st Wednesday of each month in Queenstown and Wanaka. https://groups.qldc.govt.nz/groups/show/community-law-centre/
New Zealand and a number of other countries now have transit agreements in place to help each other's citizens get home. For full details go to www.immigration.govt.nz/about-us/covid-19/coronavirus-update-inz-response.
If you’re from overseas, it is recommended that you contact your embassy to see what support is available. You may also be able to register your interest in receiving information about flights to your home country should these become available.
If you need help contacting your embassy, a list of these is available on the Ministry for Foreign Affairs and Trade website https://www.mfat.govt.nz/en/embassies/